Treat Allergies. Contact and inquiry form help and information

Contact Help

Question: Where is the contact form page located?

Answer: If you currently have an account with us please clink on the link 'Help Me!' located on the above menu bar when logged, otherwise please click on the 'Contact Us' link in the middle of the menu found near the top of any page.

Question: Can I create a new inquiry using your contact form even if I do not have a Treat Allergies account?

Answer: Yes. We do recommend, however, that you create an account so that you are able to enjoy all the features of our contact forms. To create a new form, click on the CREATE AN INQUIRY NOW on the 'Contact Page'. (see above question for location)

On this page you need to carefully type in the details of your new form, which includes your name, an order number if it relates to an order you have placed with Treat Allergies, a subject title, and your question or enquiry. Please take due care to avoid typing mistakes when entering these details.
Near the bottom of this page, just above the 'Submit Query' button, is a small box labelled 'Email notification' where you can specify whether or not you want to receive an e-mail whenever there is a response to your inquiry. If you want to receive these notification e-mails, then click in the box so that it a tick appears. If you are using the inquiry form in regards to a particular order, please let us know in the description box if the e-mail address that you use with the form is different from the one you originally used with your order.

When you have completed the query, then click on the 'Submit query' button at the bottom of the page to send it to us. This will send you to a new page informing you that your form has been successfully registered with us. This page will also give you your inquiry number which will be needed when logging in to view any updates.

An email will also be sent containing login information and you inquiry will be answered as soon as possible by one of our staff.

The login page for viewing your inquiry can be found on the 'Contact Us' page or by clicking on the following link VIEW AN EXISTING INQUIRY. When you are on this page you will need to enter the e-mail that you used when you created the inquiry and the inquiry number that you were given upon a successfully registered inquiry. Do not include the "#" that appeared in front of the number when you type it in. Click the 'View form information' button when you have entered this information to view your inquiry status.

Question: How do I create a new form if I have an account with Treat Allergies?

Answer: You need to logon to your Treat Allergies account. You can use the easy access logon boxes found just below the main menu bar of any page. Once you have logged on, select the 'Help Me! link from your account options.

From here you can create a new inquiry. You will find that some of the details on this page are already filled in for you, based on your account information. Carefully fill in the remaining details, including an order number if the form relates to a particular order, a subject, and your query or comment. You can choose to be informed by e-mail whenever there is a reply to your contact form by ticking the box labelled 'Email notification'.
To send the inquiry to us, click on 'Submit Query'. You will be notified that your form has been successfully registered with us and give a number for your form. You will also receive an e-mail containing this information.

To view the inquiry while you are logged into your account, click on the 'Help Me!' link in your account menu. The 'Help Me!' page conveniently displays all of your current and previous inquiries on a single page, including details such as form number, order number, priority, status, date, and subject. You can view any inquiry in detail by clicking on the subject. The 'View inquiry' page chronologically lists all of the comments related to that inquiry. You can add a new comment by filling in the 'Add a comment' box and clicking on 'Update Inquiry'. These comments will now be included in the form whenever you view it.

If you ticked the 'Email notification' box when you created the contact form but have changed your mind, you can turn this option off here. Click the box so that the tick disappears if you no longer want to receive the e-mails. If you change your mind and decided that you want to receive the e-mails, you can always turn them on again by clicking in the box so that the tick reappears.

Question: Is the inquiry form secure?

Answer: All web pages where information is submitted, or is relevant to the user only such as account information has secure 128-bit Secure Socket Layer (SSL) server encryption to ensure that all information is kept safe. All data transmitted to this site is encrypted in order to maintain a safe shopping environment.

Question: Why does my inquiry have a "status"?

Answer: "Status" is used to describe the current state of your inquiry and can be one of three options. If there is still ongoing communication on a topic then the inquiry will be marked as 'Unresolved'. If there is no need for further communication and the inquiry is considered solved, then it will be marked as 'Resolved'. A 'Resolved' form is changed to 'Unresolved' if new comments are added. However, please do not revive an old inquiry if the comments do not relate to the same topic as this may cause confusion for the staff member dealing with your inquiry, simply lodge another inquiry for a new issue. The final possible status of a form is 'Closed'. This means that the option for further discussion on this issue has been removed and this form is closed.

Question: How detailed does the description of my query need to be?

Answer: Provide us with enough detail to answer your question. If you do not make it clear what you are asking then we my have to ask you to clarify your question which will delay you getting an answer. Do not include irrelevant information that clouds the issue either.

Question: How long before I receive an answer to my question?

Answer: We will try to answer your question as soon as possible once we have gathered all the relevant information. If you ticked the 'Email notification' box then you will receive an e-mail informing you when a reply has been left.

Question: Can I receive e-mails telling me that my form has been undated if I didn't select this option when the form was created?

Answer: When you look at the 'View Inquiry' page you will find a small box labelled 'Email notification' where you can turn this feature on and off. To receive the notification emails, click to make the tick appear in the box. To turn this feature off, click in the box to make the tick disappear.

Question: Can I have a contact form created without an account attached to my account?

Answer: Yes, this is possible. Type in the 'Add a comment' box for this form that you want it associated with your account and we will do this for you. Remember though, that once the form has been linked to your account, you will only be able to view it through the 'Help Me!' section of your account.

Question: How do I add a comment to a form marked as 'Resolved'?

Answer: To activate an inquiry that is currently marked as 'Resolved' you only need to type the new comments in the 'Add a comment' box and click 'Update form'. Your new comments will automatically be added to the form and its status will be changed to 'Unresolved'. Try to ensure that the new comments are still applicable to this form. If they are not, then we recommend that you start a new form.

Question: Where did the 'Add a comment' box for my form go?

Answer: Your contact form has been classified as 'Closed' so you can no longer add comments to this inquiry. This usually occurs when it has become clear that there is nothing to be gained from the further discussion of this issue.

Question: Why can't I logon to view my contact form?

Answer: The most likely explanation is that there is an error when you entered your logon details on the 'Logon to view inquiry' page. Do not include the '#' in front of the number when you type in the form number. Make sure that you have the correct form number. You can check this on the e-mail that you received when you created the form. Also, make sure that you enter the same e-mail address that you entered when you created the form. These two details need to be entered correctly for you to be able to logon to view your form if you do not have an account.

Question: Can I contact you without having to use the form system?

Answer: Yes, you can contact us using the e-mail addresses listed below. Because we deal with most questions through our contact forms, however, there may be more a delay before you receive a reply when you contact us by e-mail.

General questions and comments info@treatallergies.com

Shipping inquires shipping@treatallergies.com

Site difficulties and technical problems webmaster@treatallergies.com