Treat Allergies. Account information and help

Account Help

Question: Do I need a Treat Allergies account to order from your site?

Answer: No. You can place an order and complete checkout without having an account with us. We only recommend that you create a Treat Allergies account because it makes everything so much easier and gives you more options. If you want to know what benefits a Treat Allergies account has to offer then you can find out by clicking here.

Question: Are your accounts secure?

Answer: All web pages where information is submitted, or is relevant to the user only such as account information has secure 128-bit Secure Socket Layer (SSL) server encryption to ensure that all information is kept safe. All data transmitted to this site is encrypted in order to maintain a safe shopping environment.

Question: What do I do if I've forgotten the password for my account?

Answer: If you have an account with us but have forgotten your password then we can help. This feature gives you the ability to gain temporary access to your account so that you can set a new password. Click on the 'Forgotten my password' under the login form on each page. To change your password, first you should enter the e-mail address that you use for your account in the box labelled 'Enter your e-mail address' and then click 'Enter'. You will be sent a new randomly created e-mail that will be sent to the e-mail address that your account is registered to. You can now use the 'Change password' option within your account to change your password to something that you find easier to remember.

Question: How do I change the e-mail address associated with my Treat Allergies account?

Answer: If you want to change your account's e-mail address, the first thing you should do is logon to your account. Once you are inside your account, click on the 'Account Details' link from the list of your account options. Next to the e-mail address that you currently use for your account you will see the link 'I want to change my e-mail'. If you click on this, you are sent to a page where you can enter the new e-mail address that you want to use. Enter your new e-mail address in the box provided and then confirm this address in the box below it. Click on the 'Change e-mail now' button to submit your new e-mail address to us.

An e-mail is then be sent to this new e-mail address asking for confirmation of this change. You will be temporarily locked out of your Treat Allergies account until this change has been confirmed in order to prevent your account from being compromised. Once you have confirmed that this new e-mail address is valid you will be able to log in to your account using it and all e-mails relating to your Treat Allergies account will be sent to this e-mail address.

Question: Why can't I get the 'Permanent Cart' or the 'Permanent logon' features of my Treat Allergies account to work?

Answer: You need to ensure that the web browser that you are using is able to accept 'cookies' for either of these features to work. Look up the help section of the particular browser that you are using to find out how to set your browser to accept 'cookies'.

Question: What date is used in the 'View Orders' section of my Treat Allergies to tell me when the order was shipped?

Answer: The 'Date Shipped' is based on the time that you selected when you were setting up your account. When you created your account there was a section entitled 'Your Timezone' where you selected your current time relative to Greenwich Mean Time (GMT). This is the time used to give you the date and time your order shipped.

Question: Why can't I log back in to my Treat Allergies account?

Answer: You should always be careful when typing everything in and make sure that you spell everything correctly. In the case of your password, which is also case sensitive, you should make sure that you give it the correct capital and lowercase letters. If you cannot remember your password, then you should click on the 'Forgotten my password' link. To change your password, first you should enter the e-mail address that you use for your account in the box labelled 'Enter your e-mail address' and then click 'Enter'. You will be sent a new randomly created e-mail that will be sent to the e-mail address that your account is registered to.

If you are in the process of updating your account's e-mail address to a new one then you may be temporarily unable to log into your account until the updating procedure has been completed. The reason for this temporary restriction is to ensure the security of your account is maintained.

If you are using the 'Permanent logon' feature of your Treat Allergies account then you need to have your web browser accept 'cookies' for this to work.

Question: How do I remove my Treat Allergies account?

Answer: You need to contact us through our contact form to let us know that you want your account deleted and we will safely delete it for you.