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Contact form benefits
The advantages of using our contact form
Our contact form is designed to provide a fast and reliable method of communication between the customer and ourselves. This interface can be used for any type of enquiry, from general queries to questions related to specific orders.
There are a number of benefits in using this:
- The speed of communication is increased
When you use email, how quickly your message is delivered is often dependent on the speed of the network involved. With the support ticket system, the only connection used is one directly to our server so it is a much more efficient means of communication.
- The system is more secure, more reliable, and your privacy is increased
When you send an email, the chance of your information being compromised is increased as your email is passed from server to server on the way to its destination. With the support ticket system, the communication is directly from your computer to ours, greatly reducing the number of servers required for transmission and increasing the security of the information sent. Combined with this is our 128-bit SSL (Secure Socket Layer) enabled server encryption technology that guarantee that all personal information is transmitted to us safely in encrypted form.
- It is easy to use
Our contact form is very easy to use. Once you have created an inquiry, all additional communication relating this instantly incorporated into it. Your inquiry can be viewed at any time from any computer that has a web browser, and you can add new comments at any time. - Our contact form ensures continuity
Every time your inquiry is updated with a new comment or response, it becomes part of that inquiry. All additions are listed in chronological order, so you can instantly tell who made the comment and when. This means that you no longer have to search your computer for all of the old emails relating to your question.
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