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"Status" is used to describe the current state of your inquiry and can be one of three options. If there is still ongoing communication on a topic then the inquiry will be marked as 'Unresolved'. If there is no need for further communication and the inquiry is considered solved, then it will be marked as 'Resolved'. A 'Resolved' form is changed to 'Unresolved' if new comments are added. However, please do not revive an old inquiry if the comments do not relate to the same topic as this may cause confusion for the staff member dealing with your inquiry, simply lodge another inquiry for a new issue. The final possible status of a form is 'Closed'. This means that the option for further discussion on this issue has been removed and this form is closed.