Help 
Website Help Inquiry Form Can I create a new inquiry using your contact form even if I do not have a Treat Allergies account?
Can I create a new inquiry using your contact form even if I do not have a Treat Allergies account?
Yes. We do recommend, however, that you create an account so that you are able to enjoy all the features of our contact forms. To create a new form, click on the CREATE AN INQUIRY NOW on the 'Contact Page'.
On this page you need to carefully type in the details of your new form, which includes your name, an order number if it relates to an order you have placed with Treat Allergies, a subject title, and your question or inquiry. Please take due care to avoid typing mistakes when entering these details.
Near the bottom of this page, just above the 'Submit Query' button, is a small box labelled 'Email notification' where you can specify whether or not you want to receive an e-mail whenever there is a response to your inquiry. If you want to receive these notification e-mails, then click in the box so that it a tick appears. If you are using the inquiry form in regards to a particular order, please let us know in the description box if the e-mail address that you use with the form is different from the one you originally used with your order.
When you have completed the query, then click on the 'Submit query' button at the bottom of the page to send it to us. This will send you to a new page informing you that your form has been successfully registered with us. This page will also give you your inquiry number which will be needed when logging in to view any updates.
An email will also be sent containing login information and you inquiry will be answered as soon as possible by one of our staff.
The login page for viewing your inquiry can be found on the 'Contact Us' page or by clicking on the following link VIEW AN EXISTING INQUIRY. When you are on this page you will need to enter the e-mail that you used when you created the inquiry and the inquiry number that you were given upon a successfully registered inquiry. Do not include the "#" that appeared in front of the number when you type it in. Click the 'View form information' button when you have entered this information to view your inquiry status.